Privacy Policy

Introduction

Fafoni ("Fafoni", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you:

visit our website;
create an account;
purchase or enquire about our Services;
participate in training or educational programmes;
book a consultation;
apply for or use recruitment or career-related Services;
register for an event, webinar, workshop, or programme;
communicate with us;
subscribe to our communications; or
otherwise interact with Fafoni.

For the purposes of applicable data-protection legislation, Fafoni is the data controller of personal information processed for the purposes described in this Privacy Policy, unless we tell you otherwise.

Who We Are

Business name: Fafoni
Website: www.fafoni.com
Email: hello@fafoni.com

If you have questions about how we use your personal information, you can contact us using the details above.

What Personal Information We Collect

Depending on how you interact with Fafoni, we may collect different types of personal information.

Information you provide directly

This may include:

full name;
email address;
telephone number;
postal or business address;
date of birth or age where necessary;
account and login information;
professional information;
job title;
employer or organisation;
education and qualifications;
professional certifications;
CV/resume information;
employment history;
career information;
information provided when applying for opportunities;
information provided during consultations;
information provided during training registration;
payment and transaction information;
correspondence and communications with us;
preferences and interests;
marketing preferences; and
any other information you voluntarily provide.

Information relating to purchases and Services

When you purchase or book a Fafoni Service, we may collect information about:

the Service purchased;
booking dates and times;
attendance;
participation;
payments and transactions;
resources accessed;
communications relating to the Service; and
relevant customer-support information.

Information collected automatically

When you use our website, we may automatically collect certain technical information, such as:

IP address;
browser type;
device type;
operating system;
approximate location derived from technical information;
pages visited;
links clicked;
website activity;
referring website;
dates and times of visits; and
other technical or usage information.

The precise information collected will depend on the technologies and services used on our website.

Information We Receive From Other Sources

In some circumstances, we may receive personal information about you from sources other than you.

For example, this may include:

employers or recruitment partners;
professional organisations;
event or programme partners;
payment providers;
referral partners;
publicly available professional information;
recruitment platforms;
organisations working with Fafoni; or
other third parties where they are legally permitted to provide the information.

Where we obtain personal information from another source, we will provide the required privacy information in accordance with applicable law.

How We Use Your Personal Information

We may use personal information for the following purposes.

Providing our Services

We may use your information to:

provide training and educational Services;
process bookings and registrations;
provide consultancy and advisory Services;
provide career-development Services;
facilitate recruitment-related Services;
manage events, workshops, and programmes;
provide customer support;
communicate with you about your Services; and
administer your account.

Processing payments

We may use information to:

process payments;
confirm transactions;
manage subscriptions or bookings;
issue invoices or receipts;
prevent fraudulent transactions; and
maintain financial and transaction records.

Payment information may be processed by third-party payment providers.

We do not generally store complete payment-card details on our own systems where these are processed directly by a third-party payment provider.

Improving Fafoni

We may use information to:

understand how people use our website and Services;
improve our website;
improve training and educational programmes;
develop new Services;
troubleshoot technical issues;
monitor and improve customer experience;
analyse usage and performance; and
maintain the security and functionality of our systems.

Where appropriate, information may be aggregated or anonymised for analysis.

Marketing and Communications

Where permitted by law, we may send you information about:

Fafoni Services;
new programmes;
training opportunities;
events;
consultations;
career opportunities;
relevant resources;
updates; and
other Fafoni activities.

Where required, we will obtain your consent before sending certain forms of direct marketing.

You can unsubscribe from marketing communications at any time by:

using the unsubscribe link in the relevant communication; or
contacting us at hello@fafoni.com.

You may still receive essential service-related communications, such as booking confirmations, payment information, account notices, or important updates about a Service you have purchased.

Recruitment and Career Services

If you use Fafoni's recruitment or career-related Services, we may process information such as:

CV/resume information;
employment history;
education and qualifications;
professional certifications;
skills and experience;
career preferences;
job applications;
interview-related information;
information supplied by prospective employers; and
other information relevant to recruitment or career support.

We may share relevant information with employers, recruitment partners, or other organisations where necessary to provide the relevant Service and where legally permitted.

You should ensure that information provided to us is accurate and up to date.

Fafoni does not guarantee employment or any particular recruitment outcome.

Consultations

If you book a consultation with Fafoni, we may process information you provide before, during, or after the consultation.

This information may be used to:

prepare for the consultation;
provide the requested advice or support;
communicate with you;
maintain appropriate business records; and
follow up regarding the Service.

You should avoid providing unnecessary sensitive or confidential information unless specifically requested and appropriate for the Service.

Training and Educational Programmes

If you enrol in a Fafoni training programme, we may process information relating to:

registration;
attendance;
participation;
progress;
communications;
resources provided or accessed;
assessments where applicable; and
completion of the programme.

This information may be used to administer the programme, provide support, maintain records, and improve our Services.

Participation in Fafoni training does not guarantee a particular examination, qualification, employment, or career outcome.

Our Lawful Bases for Processing

Under applicable data-protection law, we need a lawful basis for processing personal information.

Depending on the circumstances, we may rely on one or more of the following:

Contract

We may process information where it is necessary to enter into or perform a contract with you, such as when you purchase a Fafoni Service.

Legal obligation

We may process information where necessary to comply with a legal or regulatory obligation.

For example, this may include certain financial, accounting, tax, regulatory, or legal requirements.

Legitimate interests

We may process information where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.

Our legitimate interests may include:

operating and developing Fafoni;
providing and improving our Services;
maintaining website security;
preventing fraud or misuse;
communicating with existing customers;
managing our business;
understanding how our Services are used; and
protecting our legal rights.

Consent

In certain circumstances, we may rely on your consent.

Where we rely on consent, you may withdraw your consent at any time.

Withdrawing consent does not affect processing that took place before your withdrawal.

Special Category Data

Some personal information receives additional protection under data-protection law.

This may include information relating to matters such as health, racial or ethnic origin, religious beliefs, political opinions, biometric information, or other categories defined as special category data under applicable law.

Fafoni does not generally require special category information to provide its standard Services.

If we ever need to process special category information, we will only do so where there is an appropriate lawful basis and additional legal condition.

You should not provide sensitive personal information to us unless it is necessary for the relevant Service or we specifically request it.

We may share personal information with third parties where necessary to operate Fafoni and provide our Services.

These may include:

payment processors;
website and hosting providers;
email and communication providers;
customer relationship management platforms;
learning-management platforms;
booking and scheduling providers;
accounting and financial service providers;
IT and cybersecurity providers;
recruitment partners;
employers and prospective employers where relevant;
professional or examination organisations where relevant;
event and programme partners;
analytics providers;
professional advisers;
insurers;
legal advisers;
regulators, authorities, or law-enforcement bodies where legally required; and
other service providers acting on our behalf.

We require appropriate third parties that process personal information on our behalf to handle that information appropriately and in accordance with applicable law.

Payment Providers

Payments made through Fafoni may be processed by third-party payment providers.

For example, Fafoni may use Stripe or other payment providers in the future.

Payment providers may collect and process payment information in accordance with their own privacy policies and terms.

Where applicable, you should review the privacy information provided by the payment provider at the time of payment.

International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required.

Depending on the circumstances, these safeguards may include:

an adequacy decision;
appropriate contractual safeguards;
standard contractual clauses or equivalent mechanisms; or
another lawful transfer mechanism recognised by applicable data-protection law.

Further information about relevant international transfers may be obtained by contacting us.

How Long We Keep Your Information

We will not keep personal information for longer than reasonably necessary for the purposes for which it was collected, unless a longer period is required or permitted by law.

Different categories of information may be retained for different periods.

For example:

Customer and transaction records: retained for as long as necessary to administer the customer relationship and meet legal, accounting, tax, or regulatory requirements.
Training and programme records: retained for as long as reasonably necessary to administer the programme and maintain appropriate business records.
Recruitment information: retained for as long as reasonably necessary for the relevant recruitment or career service and in accordance with applicable requirements.
Marketing information: retained until you unsubscribe or it is no longer necessary for the relevant marketing purpose, subject to applicable law.
Website and technical information: retained for periods appropriate to security, analytics, operational, and legal requirements.

When information is no longer required, we will take reasonable steps to securely delete, anonymise, or otherwise dispose of it.

Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

the right to request access to your personal information;
the right to request correction of inaccurate information;
the right to request deletion of your information;
the right to request restriction of processing;
the right to object to certain processing;
the right to data portability;
the right to withdraw consent where processing is based on consent; and
rights relating to automated decision-making and profiling where applicable.

These rights are not absolute and may not apply in every circumstance.

For example, there may be circumstances where we are legally required or permitted to retain certain information.

To exercise your rights, contact:

Email: hello@fafoni.com

We may need to verify your identity before responding to certain requests.

Right to Object

Where we process your personal information based on legitimate interests, you may have the right to object to that processing.

You also have an absolute right to object to direct marketing.

You can unsubscribe from marketing communications at any time using the unsubscribe mechanism provided in our communications or by contacting us.

Cookies and Similar Technologies

Fafoni may use cookies and similar technologies on its website.

These technologies may be used for purposes including:

website functionality;
security;
remembering preferences;
account functionality;
analysing website usage;
improving our website;
measuring marketing performance; and
other purposes described in our Cookie Policy.

Some cookies may be strictly necessary for the website to function.

Where applicable law requires consent for non-essential cookies or similar technologies, we will seek your consent before using them.

You can manage your cookie preferences through our cookie-management tools where available.

UK guidance states that users should be informed about cookies and, for non-essential cookies, consent should generally be obtained before they are set.

Security

We take reasonable technical and organisational measures to protect personal information against:

unauthorised access;
accidental loss;
destruction;
misuse;
alteration; and
unauthorised disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own account information, including keeping passwords confidential.

Data Breaches

If Fafoni becomes aware of a personal-data breach, we will assess the breach and take appropriate action in accordance with applicable data-protection law.

Where legally required, we may notify the Information Commissioner's Office (ICO) and affected individuals.

Children's Privacy

Fafoni's Services are primarily intended for adults and professionals unless a particular programme expressly states otherwise.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us.

Third-Party Websites

Our website may contain links to websites, platforms, or services operated by third parties.

This Privacy Policy does not apply to those third-party services.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

Fafoni may use social media platforms and other external services.

If you interact with Fafoni through those platforms, the relevant platform may independently collect and process your information.

Your use of those platforms is subject to their own terms and privacy policies.

Automated Decision-Making and Profiling

Fafoni does not currently intend to make decisions about individuals based solely on automated processing that produce legal or similarly significant effects, unless we clearly inform you otherwise.

If this changes, we will update this Privacy Policy and provide the information required by applicable law.

Changes to This Privacy Policy

Fafoni may update this Privacy Policy from time to time.

Changes may be made because of:

changes to our Services;
changes to our technology;
changes to how we process personal information;
changes to our service providers;
changes in applicable law or regulatory guidance; or
other operational or legal reasons.

The latest version will be published on this page with the relevant "Last updated" date.

Where required, we will provide additional notice of significant changes.

Complaints

If you have concerns about how Fafoni handles your personal information, please contact us first:

Email: hello@fafoni.com

We will investigate your concern and aim to resolve it appropriately.

You also have the right to complain to the UK's data-protection regulator, the Information Commissioner's Office (ICO), if you believe that your personal information has been handled unlawfully.

You can find information about making a complaint through the ICO's website.

Contact Us

If you have questions about this Privacy Policy or how Fafoni processes personal information, please contact:

Website: www.fafoni.com
Email: hello@fafoni.com